Welnote Privacy Policy

Account Information

When you create an account, we may collect:

• name
• email address
• organization name
• role within a healthcare program
• account verification information

Healthcare professionals may also provide credential information for verification purposes.

Patient Information

Authorized users may submit patient-related information through the Service, including:

• demographic information
• health history
• observations and assessments
• follow-up records
• care plans
• photographs and attachments
• program-related healthcare information

The specific information collected depends on the healthcare program using the Service.

Technical Information

We may collect technical information necessary to operate and secure the Service, including:

• device information
• browser information
• application version
• log data
• authentication events
• synchronization events

We use information to:

• provide and operate the Service;
• facilitate healthcare program coordination;
• support asynchronous case review;
• manage user accounts and permissions;
• verify healthcare professional credentials;
• improve reliability, security, and performance;
• investigate misuse, fraud, or security incidents; and
• comply with legal obligations.

We do not sell personal information.

Healthcare organizations and program operators are responsible for obtaining any patient consents, permissions, or authorizations required under applicable laws, regulations, policies, or program requirements.

Users are responsible for ensuring that information submitted to the Service is collected and used in accordance with applicable local requirements.

We may share information:

• with authorized users participating in the same healthcare program;
• with service providers that help us operate the Service;
• when required by law;
• to protect the rights, safety, or security of users, patients, or the public; or
• in connection with a merger, acquisition, restructuring, or transfer of assets.

We do not share patient information for advertising purposes.

We use reasonable technical and organizational measures to protect information processed through the Service.

These measures may include:

• encryption of data in transit;
• encrypted storage of attachments;
• access controls and authentication;
• audit logging; and
• role-based access restrictions.

No method of storage or transmission is completely secure, and we cannot guarantee absolute security.

Welnote may be used by organizations and healthcare professionals located in different countries.

Information submitted through the Service may be processed or stored in countries other than the country where it was collected.

By using the Service, users acknowledge that information may be transferred and processed across international jurisdictions.

We retain information for as long as reasonably necessary to:

• operate the Service;
• support healthcare program activities;
• comply with legal obligations;
• resolve disputes; and
• maintain security and audit records.

Healthcare records may be retained for longer periods where required for operational, legal, or program purposes.

Subject to applicable law, users may request:

• access to their account information;
• correction of inaccurate information;
• deletion of information where appropriate; or
• closure of their account.

Certain information may be retained where required for legal, security, audit, or healthcare program purposes.

We may update this Privacy Policy from time to time.

Updated versions will be posted on the Welnote website or within the Service.

Continued use of the Service after changes become effective constitutes acceptance of the revised Privacy Policy.

Blue Commons Inc.

Email: info@welnote.org

Website: https://welnote.org

If you have questions regarding this Privacy Policy or our handling of information, please contact us using the information above.